Rental Terms

Project-specific confirmation

Equipment availability, rental periods, rates, deposits if applicable, acceptable use, delivery or pickup, and return conditions are confirmed directly by HBS before a rental is committed. A public online request is not a reservation and does not create a rental agreement.

Private payment links

A private payment link applies only to the equipment, rental length, quantity, tax, and additional charges itemized on that link. Payment does not replace HBS confirmation of availability, fulfillment, acceptable use, return timing, loss, damage, or late-return responsibilities. Contact HBS before paying if any itemized detail is incorrect.

Use equipment only as directed and contact HBS promptly if equipment is damaged, stops operating, or cannot be returned as agreed.

What your written rental agreement covers

Every confirmed rental is set out in writing before equipment is released. The agreement and its equipment schedule list:

• The exact units, quantities, accessories, and any setup or services included.
• When the rental starts and ends, and how an extension is agreed.
• Pickup, delivery, collection, or return, and every trip included.
• The rate, tax, payment timing, and any deposit, all itemized.
• Responsibility for damage, loss, theft, or missing accessories while the equipment is in your care.

If anything in the request changes, such as an added unit, a move to another address, or extra days, HBS confirms the change in writing before doing it.

Condition at handoff and return

HBS and the renter note the condition of the equipment and accessories at handoff, and HBS checks it again at return. Report any damage or malfunction you notice right away and stop using equipment that seems unsafe.

Taking care of rental equipment

• Keep units away from standing water and never run cords through water.
• Leave space around air intakes and exhausts, and keep drain hoses running to a drain.
• Do not lend, move to another address, open, or repair the equipment without asking HBS first.
• Keep accessories, hoses, and filters with the units so the return is complete.

Rental only

A rental is equipment only. It does not include an assessment, moisture readings, monitoring, reports, demolition, cleanup, or repairs unless those services are listed in your agreement, and equipment alone cannot guarantee that a property will be dry by a certain date. If you want HBS to manage the dry-out, ask about professional water damage help.