How Rentals Work

Every HBS rental moves through the same written steps, so you know exactly what is confirmed before any equipment leaves Stuart. This is the whole path, from the first request to the return.

1. Request

Describe the job, exact location, timing, and equipment you need. Use the request form or call (772) 677-1735. No payment is collected with the online request, and a request is not a reservation.

2. Review and recommendation

HBS contacts you to understand the job: what happened and when, which rooms and materials are wet, whether the area is safe to work in, and whether you plan to pick up or need delivery. If you are unsure what to request, review the equipment catalog or ask HBS to help build a setup.

Drying equipment rentals are for clean-water (Category 1) leaks only. HBS will tell you the job needs an appropriate experienced professional rather than a rental if the conditions point to:

• Sewage or a toilet backflow, outside floodwater or storm surge, or washing machine or dishwasher water.
• Mold growth. If you see mold growing in the area, do not run air movers there; the EPA recommends professional help for mold covering more than about 10 square feet.
• A sagging ceiling or other structural damage.
• An electrical hazard.

3. Written quote

The quote lists each unit and quantity, the rate period (24 hours, 1 week or 4 weeks), tax, any deposit, filters or accessories, and any delivery charge. It also lists what HBS needs from you before the equipment can be released and the date those items are due. Base rates per unit are in the rental rates table.

4. Agreement and ready to dispatch

When you accept the quote, HBS sends a written rental agreement with an equipment schedule. It names:

• The units.
• The event that starts the rental, such as pickup or delivery handoff, and the exact end date and time.
• Every trip included, including whether HBS collects the units or you return them.
• The price and payment timing.
• Who is responsible for the equipment while it is in your care.

The rental terms list everything it covers.

Equipment is reserved and released only after HBS has:

• The signed rental agreement.
• Any payment due before release, made through the private payment link HBS sends. Nothing is charged on this website.
• The identity, contact and site details the agreement asks for.

HBS then confirms in writing that the rental is ready to dispatch, with the agreed delivery or pickup window. If those items are not complete by the date in your quote, HBS may give the equipment to another ready rental, and a new date depends on what is available then.

5. Pickup or delivery, and handoff

You collect the units at the confirmed time, or HBS delivers them, with setup if your agreement includes it. At handoff, HBS goes over how to run each unit and when to stop using it, and you both note the condition of the equipment and accessories. The delivery and pickup page explains the options and the site details HBS needs.

6. Drying and check-ins

Run the equipment continuously and take moisture readings each day at the same marked spots. Keep units away from standing water, keep the drain hose running to a drain, and leave space around air intakes and exhausts.

If a unit seems unsafe or stops working, stop using it and call HBS at (772) 677-1735. Call as well if the readings stop improving. Ask HBS before moving units to another address, lending them out, or opening or repairing them.

7. Extending or changing the rental

Drying can take longer than planned. Ask for an extension before the current end time. HBS checks that the units are still available and confirms the new end date, price and payment timing in writing; the extension is in place once you accept it.

Adding a unit, moving equipment to another address or adding a trip works the same way: a written change first, then the work.

8. Return and closeout

When the job is dry, contact HBS to schedule your return or the HBS collection your agreement includes. HBS records when the equipment comes back, counts each unit and accessory, and checks its condition against the handoff record.

Rental time, any additional charges, and payment follow what HBS confirmed with you, including any private payment link HBS sends. Every unit is cleaned and decontaminated before its next rental.

What to have ready when you call

• The job address and a phone number where HBS can reach you.
• What happened and when, and whether the water source is stopped.
• Which rooms and materials got wet: carpet, wood, tile, drywall, cabinets.
• Whether you plan to pick up or need delivery.
• The start date you need and how long you expect to run the equipment.
• Who can let HBS in and approve changes, if that is a property manager, landlord or association.

What a rental includes

A rental is equipment for an agreed period, with handoff instructions and a contact for questions. It includes an assessment, moisture readings, monitoring or reports only when your agreement lists the optional professional moisture assessment or daily monitoring.

It does not include demolition, cleanup or repairs, and equipment alone cannot promise that a property will be dry by a certain date.

HBS offers an optional professional moisture assessment, and daily monitoring with drying logs can be added to it; ask about either in your request.

If you are still deciding whether to run the equipment yourself, compare the options in rent drying equipment or hire a dry-out, and use the guide to how many dehumidifiers and air movers you need to size a request.

Common questions

Does submitting a request reserve equipment?

No. A request is not a reservation. Equipment is reserved and released after the signed agreement, any payment due before release and the requested details are complete, and HBS confirms in writing that the rental is ready to dispatch.

When does the rental period start?

Your agreement names the event that starts the rental, such as pickup or delivery handoff, and the exact end date and time. The handoff record notes the actual start.

Can I extend my rental?

Yes, if the units are still available. Ask before the current end time; HBS confirms the new end date, price and payment timing in writing, and the extension is in place once you accept it.

What happens if equipment stops working?

Stop using any unit that seems unsafe or stops working, and call HBS at (772) 677-1735. HBS records the problem and works out with you whether to troubleshoot, replace or collect the unit.