Delivery & Pickup

Local delivery, setup, and pickup coordination

HBS rents drying and HEPA equipment from its base in Stuart to homes and jobsites across the Treasure Coast service area in Martin and St. Lucie County. You can collect the equipment yourself, have HBS deliver it, or have HBS deliver and place it. Share the exact job location, access details, desired start date, and equipment needs in your request.

Three ways to get the equipment

• Customer pickup. You collect the units at the pickup location and time HBS confirms, and return them at the end, unless your quote includes HBS collection. Suits renters with a suitable vehicle and someone to help load.
• Delivery. HBS brings the units to the property. At the end of the rental, HBS collects them or you return them, as agreed in your written quote. Suits larger setups, upper floors, condos, and renters who cannot transport equipment.
• Delivery with setup. HBS places the units, routes the drain hose and walks you through running them. Suits renters who want the equipment positioned for the wet areas from the start.

What gets confirmed

• Available equipment and quantity
• Rental period and rate
• Delivery, setup, customer pickup, HBS collection or customer return, and every trip included
• Site access and timing

Delivery availability and charges are confirmed before the rental is committed. An online request is not a reservation. Any delivery charge is itemized in your written quote, and the delivery or pickup window is confirmed in writing once the rental is ready to dispatch.

Customer pickup

HBS confirms the pickup location and time when it confirms your rental. Tell HBS what vehicle you are bringing so it can confirm the units you rent will fit, and bring a second person if you are collecting a dehumidifier or several air movers.

At pickup, HBS shows you how to run each unit and when to stop using it, and you both note the condition of the equipment and accessories. HBS will tell you how to load and secure each unit for the drive.

Delivery and setup

For larger setups, upper floors, condos, or customers who cannot transport equipment, HBS can coordinate delivery and, when requested, setup. Delivery options and any charges are confirmed for your address before the rental is committed. At a delivery handoff, HBS and you:

• Confirm where each unit goes, which outlets it will use and where the drain hose runs.
• Go over how to run the equipment and when to stop using it.
• Note the condition of the equipment and accessories on the handoff record.
• Confirm the rental end date and time, whether HBS collects the units or you return them, and the contact for questions and problems.

If the site turns out materially different from what was described, for example an extra flight of stairs or no usable power in the room, HBS pauses and confirms any change in writing before doing added work.

Tell HBS about the site before delivery

• The exact address, unit number, and the room or floor where the equipment goes.
• Gate or front-desk check-in, parking, loading zones, and the distance from the vehicle to the room.
• Stairs, elevator reservations, and any building or association rules for deliveries.
• An onsite contact and a backup contact.
• Available outlets and circuits, and a sink, tub, floor drain or other permitted spot for the drain hose.
• Children, pets, tenants or customers who will be near the units.

Extending before the rental ends

If the wet materials are not dry by the end date, ask HBS for an extension before the rental ends. HBS checks that the units are still available and confirms the new end date and price in writing. Keeping equipment past the end date is not an extension, so confirm it first.

Return or collection at the end of the rental

When the wet materials read dry, contact HBS to arrange the return or the HBS collection your quote includes. To make the handoff quick:

• Unplug the units, empty or disconnect the drain hoses, and coil the cords and hoses.
• Gather every accessory: hoses, filters, cords and any Injecti-Dry fittings.
• Leave the equipment together where the crew can reach it, with a clear path to the door.
• Tell HBS about any problem or damage you noticed during the rental.

HBS counts the units and accessories, checks their condition against the handoff record, and then cleans and decontaminates every unit before its next rental. The rental terms explain how condition and responsibility are recorded.

Areas served

Stuart, Port St. Lucie, Palm City, Jensen Beach, Hobe Sound, Port Salerno, and nearby communities in Martin and St. Lucie County. For an address outside these areas, ask HBS to confirm fulfillment before you plan around it. The how rentals work page covers the full process from request to return.

Common questions

Can I pick up the equipment myself?

Yes. Customer pickup is available; HBS confirms the pickup location and time with your rental. Tell HBS what vehicle you are bringing so it can confirm the units fit.

Is there a delivery charge?

Any delivery charge is itemized in your written quote before you agree to the rental. Nothing is charged online, and an online request is not a reservation.

Will HBS set up the equipment?

Setup can be included when you request it. At handoff, HBS confirms placement, power and drain-hose routing, shows you how to run each unit and when to stop, and records the equipment's condition.

How do I return the equipment?

Contact HBS before the rental end time to arrange return or pickup. Unplug the units, disconnect the drain hoses, and keep every hose, filter and cord with the equipment.